This Privacy Policy explains how Scalance Growth Systems ("we", "us", "our") collects, uses, and safeguards your personal information when you visit our website, submit a form, or communicate with us. We comply with applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Contact details you provide via our forms — name, mobile number, email, city, and business type.
- Communication content — the messages you send us on WhatsApp, email, or during strategy sessions.
- Technical data — IP address, device type, browser, referring URL, and pages visited.
- Marketing attribution — UTM parameters, Facebook Click ID (fbclid), Google Click ID (gclid).
2. How we use your information
- To deliver the free resources you request (blueprint, templates, checklists).
- To schedule and conduct your free strategy session.
- To follow up with relevant offers, tips, and business insights.
- To measure and improve our marketing performance.
- To comply with applicable law and enforce our terms.
3. Cookies
We use essential cookies to make the site work. With your consent, we also use analytics and marketing cookies. You can accept, reject, or manage preferences via our cookie banner. Essential cookies cannot be disabled.
4. Analytics — Google Analytics 4 & Google Tag Manager
With your analytics consent we use Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand how visitors interact with our site. IP addresses are anonymized. See Google's Privacy Policy.
5. Meta Pixel (Facebook & Instagram Ads)
With your marketing consent we use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads. Meta may combine this data with information they already hold. See Meta's Privacy Policy.
6. Google Sheets & CRM storage
Form submissions are transmitted to a secure Google Sheet and optionally to our CRM for follow-up. Access is restricted to authorised team members who need it to serve you.
7. Email communications
By submitting our form you consent to receive transactional and marketing emails from us. You can unsubscribe at any time using the link in every email or by emailing us at support@scalancegrowth.com.
8. WhatsApp communication
If you contact us on WhatsApp or provide your mobile number, we may reach out over WhatsApp for strategy calls and business updates. WhatsApp messages are governed by WhatsApp's own privacy policy.
9. Data security
We implement industry-standard technical and organisational measures — encryption in transit (TLS), access controls, and secret management — to protect your data. No system is 100% secure; if you suspect misuse, contact us immediately.
10. Your rights
- Access, correct, or delete the personal data we hold about you.
- Withdraw consent for analytics or marketing at any time.
- Opt out of email or WhatsApp marketing.
- Lodge a complaint with the appropriate data-protection authority.
To exercise these rights, email support@scalancegrowth.com.
11. Data retention
We retain personal data only for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements — typically not more than 3 years after last contact.
12. Children
Our services are not directed to persons under 18. We do not knowingly collect data from minors.
13. Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.
14. Contact us
Scalance Growth Systems
Email: support@scalancegrowth.com
Phone: +91 99860 11022